Anyone got NBC Live Extra working with Comcast? [View all]

I'm going mental trying to get this to work.

In order for NBC Live Extra to work, I have to log in with my xfinity (Comcast) ID. When I do, it tells me I don't have NBC Live Extra in my package. I don't understand this. I took advantage of a Comcast offer the other day to add cable TV to my internet package. Isn't that enough? It should be according to the NBC Live Extra video.

Then, when I try to add it, it tells me the last four digits of my social security number and phone number don't match what they have on file. And yet when I call support I use the same numbers and it's perfectly fine.

You just can't get a human being on the phone on their support line any longer without going through online troubleshooting for idiots.

"Is the power on?"
Yes!
"Is it plugged in?"
Yes!
"Is the light on?"
Yes!
"By the way, we have a special offer on pay-per-view this weekend. Would you like to sign up to watch Lassie's Big Adventure this weekend?"
No, piss off!
"Alright. Let's return to online troubleshooting, another great Comcast feature. Are all the cables connected correctly?"
Yes! Yes! Yes! Goddammit! Let me talk to a human being for fuck sake!
"Your response was not understood. Do you still have a problem?"
Yes!
"I will transfer you to a technician. Due to heavier than usual call volume, average wait time will be 1 hour and 45 minutes."
*&^^$%%^&&***&@!#$!!!!!!!
"Your response was not understood. Do you still have a problem?"
Oh no, everything is working great. I'm just calling to praise you how wonderful everything is.
"I'm glad the problem's been resolved. Thank you for calling Comcast. Goodbye."

<click>