EarlG, would it be possible to automate a DU mail to be sent out to anyone who gets 3 posts hidden [View all]
This discussion thread was locked by EarlG (a host of the DU Community Help forum).
in 90 days, to ask them to review the hidden posts - those links and text should be sent in the automated letter - and then, if they're still confused about the jury decisions, to write to forum hosts (NOT directly to you) if they have questions about any of the rules a jury thought they broke (or about getting along with people on DU in general)?
That would at least be a partial replacement of a role moderators usually fill. And it would help fill in a huge gap between decisions by anonymous jury members and an admin who understandably does not have time to deal with all the DU mail sent to him even now.
It would still leave it up to the person with 3 hidden posts to decide if they want to have any personal, private communication with another DUer (most likely a senior DUer since forum hosts usually are) about any problems they're having here.
It would give you a chance to remind them they're over halfway to being FFR'd if they get 2 more posts hidden in 90 days. And it's important that reminder come from you, even if it's automated, because the titles Administrator and Moderator will get people's attention. (We don't have mods here, but forum hosts are an approximation.). Equally important: a letter like this would also be a good place for a reminder from you that you DON'T want people to end up suspending themselves from DU - that you hope they won't even though you don't have time to write to everyone personally.
And maybe the letter could suggest that if there isn't a forum host they want to write to, then most DUers who've been here for years and have posted a lot would probably be happy to help them.
This won't work with trolls, of course. But it could be very helpful with members who are well-meaning but just making mistakes.