Veterans

There's the medical staff, sequestered behind the solid brick wall of support staff. This second group's job is to do everything they can to keep vets from seeing the medical staff. At my VA, if you call for an appointment, you have to leave a message, which will never be returned. Ever. So I drive the 10 miles to get in line to make the appointment, and then get treated like it's a huge problem for them personally. Never a smile or a look in the eye, and I get an appointment for two months in the future at a time of day for their convienance (at which time I can expect to sit & wait 3 hours). It's hell getting over that wall, but once you see the medical staff, they're perfectly fine & seemingly unaware of what goes on outside their locked doors, at that brick wall protecting them from us, the vets.