Open Source and Free Software

LastDemocratInSC

(3,863 posts)

7. Fault isolation steps:

Sun Mar 15, 2020, 06:31 PM

Mar 2020

Does it happen if the mouse is not connected? If no, it's the mouse or its driver. If yes, and the computer has a touch pad, disable the touch pad and see if the problem occurs. If no, it's the touch pad or its driver.

If the mouse is wireless put the USB device for the mouse in a different USB port on the computer and see if the problem occurs. If no, just keep the USB device in that port and declare victory. I've seen incompatibility with mouse USB devices and ports on Dell computers. If the problem persists with the device in any port it's time to update all the drivers for the ports and mouse.

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I recently purchased a refurbished DELL and it seemed to be working fine. All of a sudden [View all] monmouth4 Mar 2020 OP

Check to see if you have the latest update for your mouse. Eko Mar 2020 #1

The only time I've had that happen (and I've bought lots of refurb Dells) Ferrets are Cool Mar 2020 #2

It goes either to the top right where the X is or to the bottom left where the START is. I just monmouth4 Mar 2020 #4

Did you try another mouse to see if anything changes? Ferrets are Cool Mar 2020 #5

Here is how to do it in windows 10. Eko Mar 2020 #3

You're a genius...I think/hope it works. Uninstall gave me a scare but so far so good. Many thanks monmouth4 Mar 2020 #6

Fault isolation steps: LastDemocratInSC Mar 2020 #7

Many thanks. I think it's going to work okay..n/t monmouth4 Mar 2020 #8

Post removed Post removed Jun 2020 #9