Apple Users

tiredtoo

(2,949 posts)

7. Thank you all for the help

Wed May 31, 2023, 03:13 PM

May 2023

I tried to use the application delete method and could not find the application anywhere. I called apple support and spent an hour on phone with her. she had access to my screen and we went all over trying to find the application. Finally she said well we are going to have to reinstall the OS. This will take 2-3 hours so you can just sit back and relax while this process goes on. Hopefully the problem will be solved after this. She sent me an email with contact number and so on. I was very happy with her help and will let you all know how it works in a couple hours. I am using my old laptop for this message.
Thanks again.

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Have a new mac air. problem [View all] tiredtoo May 2023 OP

Open applications under Finder, then drag it into the trash MutantAndProud May 2023 #1

It is better to use an app cleaner. Big Blue Marble May 2023 #3

McAffee on windows actually required a special remover tool MutantAndProud May 2023 #5

I have had this Lulu KC May 2023 #2

If it came by email, spam it. Don't open it! fierywoman May 2023 #4

Call Apple Support. PlutosHeart May 2023 #6

Thank you all for the help tiredtoo May 2023 #7

If you got a new mac, how did you get McAfee? usonian May 2023 #8

Got the mac last week tiredtoo May 2023 #9

Oh Oh, that was a phishing web page, IMO. usonian May 2023 #10

Finally got it fixed tiredtoo May 2023 #11