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Computer Help and Support

bucolic_frolic

(48,184 posts)

1. If I were you

Reply to Xavier Breath (Original post)

Mon Jul 10, 2023, 04:40 PM

Jul 2023

I would
1) play with different search terms to find the closest match to my problem. I Googled "Brother model MFC-J497DW doesn't recognize ink cartridges". There are some YouTube videos there, don't know if you've already seen them.

2) https://www.tonergiant.co.uk/blog/2014/07/printer-not-recognising-compatible-cartridges/

If there are metal contacts on the printer and cartridges, make sure they're clean. A Qtip dipped in vinegar works for me.

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Highlight:

Printer Ink Issue [View all] Xavier Breath Jul 2023 OP

If I were you bucolic_frolic Jul 2023 #1

Had Brother printers for ever canetoad Jul 2023 #2

Recent firmware "upgrade"? FBaggins Jul 2023 #3