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Computer Help and Support

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Xavier Breath

(5,234 posts)
Mon Jul 10, 2023, 03:59 PM Jul 2023

Printer Ink Issue [View all]

I'll preface this by saying that I have searched online for a solution, but each attempt leads me back to the manufacturer who wants to sell me shit I don't need or to someone who offers assistance for a price.

My Brother model MFC-J497DW printer has decided that it cannot recognize its ink cartridges anymore. These are newer cartridges with nearly a full supply of ink, and I have used them to print before without issue. Now, however, I keep getting the "Cannot Detect Ink" message and it will not print. I have repeatedly reinstalled these cartridges, trying different orders, installing at different speeds (I read somewhere that it gets cranky if you install them too quickly), closing the cartridge door at different times, and all to no avail.

Most search results lead me to Brother, who wants me to pay and arm and a leg for their bullshit cartridges. Many Youtube videos promise to fix this, but they also mention using Brother products, or aren't really dealing with my issue. And, had they not worked from the get-go, I might be considering buying Brother's over-priced supplies, but dammit, these generic cartridges did work, so I just need to figure out how to get them to do so again.

It's damn frustrating, and I'd appreciate any assistance.

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Printer Ink Issue [View all] Xavier Breath Jul 2023 OP
If I were you bucolic_frolic Jul 2023 #1
Had Brother printers for ever canetoad Jul 2023 #2
Recent firmware "upgrade"? FBaggins Jul 2023 #3
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