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Computer Help and Support

usonian

(15,094 posts)

5. OK, your internet is fine. The problem is with the phone.

Reply to elocs (Original post)

Sun Jun 11, 2023, 11:28 AM

Jun 2023

On Apple, there’s a network reset function. It’s non-destructive. You just have to re-do your network settings, which could fix things. Maybe the same on android.

One thing to try is to turn wi-fi off on the phone and make sure that cellular data is on. That way, everything goes through cellular, which presumably is working. Just don’t keep it that way, it will run up your cellular data, if that’s limited.

That’s one data path. Wifi is the other.
My best guess.
Helps to have friends nearby who know these things. Remote debugging is rough.

Good luck

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Highlight:

Cell phone: makes, receives calls but no apps work. [View all] elocs Jun 2023 OP

You unplugged the router, but... hippywife Jun 2023 #1

Can you make a blood sacrifice? Effete Snob Jun 2023 #2

If you have a computer, that will check your internet connectivity usonian Jun 2023 #3

Yeah, the computer works just fine. elocs Jun 2023 #4

OK, your internet is fine. The problem is with the phone. usonian Jun 2023 #5

WiFi is shut off completely, still no internet even cellular. elocs Jun 2023 #6

Good move. With cellular data on, you should get internet. usonian Jun 2023 #7

I got the answer & it was simple. It was not the phone. elocs Jun 2023 #8