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Computer Help and Support

madamesilverspurs

(16,465 posts)

7. .

Reply to discntnt_irny_srcsm (Reply #3)

Tue Oct 11, 2016, 03:15 PM

Oct 2016

Update: Spent a couple hours on the phone with Microsoft customer service. Turns out that something had removed my Office Suite; they did a remote download and reinstall. It worked, I can now access my files again. Following the panic nightmare of having to recreate all those files, I'm glad I have my annual cardiology checkup today. Yeesh. And thanks for the help!

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Can't open my canvasser files [View all] madamesilverspurs Oct 2016 OP

Try this canetoad Oct 2016 #1

Tried that. madamesilverspurs Oct 2016 #2

Could publisher be installed... discntnt_irny_srcsm Oct 2016 #3

. madamesilverspurs Oct 2016 #7

I'm glad you passed the checkup discntnt_irny_srcsm Oct 2016 #10

Might be a bit tricky to find canetoad Oct 2016 #4

I'm "chatting" with MS support madamesilverspurs Oct 2016 #5

Good-O. canetoad Oct 2016 #6

. madamesilverspurs Oct 2016 #8

Glad it's fixed. nt canetoad Oct 2016 #9