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Computer Help and Support

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UTUSN

(72,720 posts)
Thu Jun 16, 2016, 06:15 PM Jun 2016

"Warning: Unresponsive plugin" ? ON EDIT: How do I uninstall & reinstall Firefox? [View all]

(Well, now/this-instant another kind of problem: No cursor marking where I'm typing!)

Something is going on. It started just after going to the Ancestry.com site, clicking on their various graphics. I'm not blaming, just saying that that was the last site I visited before the problems started. Did they insert a Cookie?

So the plugin problem: Getting a frozen screen, every few seconds the "Warning/unresponsive plugin" pops up; after a few times, then a popup offers the options of Debugging / Continuing/ Stop script.

Sometimes the Stop Script button works and allows proceeding to normal navigation.

I tried searching This PC for "plugins" and only got a list of Windows plugins. I thought this might be something like Temp files that needed to be cleaned out.

Oh, my cursor is back. What's going on here?

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This sounds like an infection Egnever Jun 2016 #1
I just (whups, cursor gone again) ran a quick scan with my anti-virus/Trend & UTUSN Jun 2016 #3
Yes it is very good at finding spyware adware Egnever Jun 2016 #7
That's possibly an issue with Flash. n/t PoliticAverse Jun 2016 #2
Sounds plausible to go with the Ancestry.com graphics. n/t UTUSN Jun 2016 #4
The problems seem to appear while using Firefox UTUSN Jun 2016 #5
If it is only in firefox you can reset it Egnever Jun 2016 #8
Well *that* messed me up - will have to do Homepage & everything all over again. UTUSN Jun 2016 #10
After the Firefox reset, the same problems continued. The only go-to I haven't tried yet is Restart. UTUSN Jun 2016 #11
Sorry Egnever Jun 2016 #13
Now about that problem. Egnever Jun 2016 #14
Thanks for your attention to this. Before I do that, here's the FULL error message: UTUSN Jun 2016 #15
Refreshing firefox like you did is close to the same as uninstalling Egnever Jun 2016 #17
O.K., am not running the malware deal. First of all, a popup said it might carry viruses (itself) UTUSN Jun 2016 #16
hmm that is very strange. Egnever Jun 2016 #18
Well, I'm back from Uninstalling ADOBE FLASH (haven't reinstalled it yet), and UTUSN Jun 2016 #19
O.K. back from reinstalling Adobe Flash. Same problems are now back. UTUSN Jun 2016 #20
Try running without flash Egnever Jun 2016 #21
Well, thanks for everything, we've exhausted it all. I just finished the Malware scan, 36 minutes. UTUSN Jun 2016 #22
if you still had issues after the scan Egnever Jun 2016 #24
*FINAL ANSWER* - O.K., am running without Adobe Flash & no probs. Thanks/THANKS. n/t UTUSN Jun 2016 #23
FWIW, Ancestry.com only works with IE. Were you using another browser? CurtEastPoint Jun 2016 #6
I was on Firefox at the Ancestry site, did a lot of clicking & everything was working during it all. UTUSN Jun 2016 #9
Interesting. It doesn't work w/Chrome. CurtEastPoint Jun 2016 #12
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