Blog about your HP products and service here - I've had some bad ones [View all]

I bought an HP ProBook laptop last year. I was very skeptical since I had purchased an HP desktop system in 2004 and had to bring 2 brand new DT computers back twice, one for not powering on and the 2nd for not booting up. (I then bought a Sony Vaio that lasted over 7 years and is still going strong).

Anyhow, last year a small computer shop was recommended to me by a friend and the proprietor there raved about the HP ProBook and said all the components were fantastic and it would not give me any trouble, so I bought it. Recently, six weeks after the one-year warranty ran out, the hard drive failed, costing me $300 to diagnose, fix, get new restore disks, buy a new HD...

So I contacted HP, saying I would like an email or snail mail address to which I can send my invoices, bills and information since this HD failed only 6 wk. after the warranty expired. So far, for 3 wks. I've only gotten messages back from HP saying, "You're ref. no....... is in process" and "This is the wrong department." I warned HP I would blog about the company if I didn't get satisfaction, so after 3 wks. of this BS, here I am.

Is this typical of HP products and service? I would be out of business if I treated customers this way, on top of selling products that suck. Actually, I love my ProBook but to have a hard drive fail after a bit over a year's use is pretty bad.