Dealing With IDES - A Question.... [View all]

My friend filed for unemployment now weeks ago. She is waiting for some certification letter to move to what she says is the next step and she hasn't received it yet. She's attempted many times to contact IDES only to get either a busy signal; wait on hold for hours and then be hung up on when she gets connected, She hasn't been able to ask the question about her filing or this certification letter. H

Has anyone here had the same experience - and if so - what did you do? What can she do? Is the system overwhelmed that they have dropped far behind what they can handle? Or are they just trying to run out the clock so they don't have to provide that extra $600.00.

Any suggestions would be appreciated.