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Every time I get an AI bot instead of actual customer service when a human clearly is needed (i.e., not just a cut-and-dried inquiry with a simple answer), the first thing I type in is "f___ you.' My tribute to cost-cutting corporations everywhere. They are saying "f___ you" to their customers by forcing them to get through an AI gatekeeper that is incapable of resolving the problem.

Of course AI developers are tracking these responses. They want to find out just how much misery they can inflict on people, how little service can be provided, and how much they can deter people from trying to reach an actual human, in order to cut costs for their corporate customers. Presumably there is a point when the negative impact of substituting AI for customer service agents is so severe that customer loss has to be taken into account. They want to find that point.