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The named plaintiffs - the class representatives - get a fragment of a bone. The other class members get only nominal recoveries. Most apparent members of the class ignore the class action notice so they add to the claim. The only winners are the class action attorneys.

I don't have a good answer. The theory is that class action cases are needed to protect against misconduct with minimal damages to any individual. Companies are moving to contract requirements for non-class arbitration. I once was philosophically opposed to mandatory arbitration but have defended enough class actions that can only benefit the lawyers that I have changed my mind.

The costs of almost inevitable class action lawsuit are baked into the costs of every good or services. We all pay so that class action lawyers can make big money.