Social Security Announces Major AI Rollout [View all]

Source: Newsweek

Published Mar 14, 2025 at 12:36 PM EDT


The Social Security Administration (SSA) is implementing a nationwide artificial intelligence (AI) system which it says is aimed at improving the efficiency and accuracy of hearing recordings and transcriptions.

The new Hearing Recording and Transcriptions (HeaRT) system is set to replace outdated hardware and is expected to be fully operational by March 17, the agency announced. Newsweek has contacted the SSA for comment via email.

Why It Matters

The HeaRT system is part of a broader effort by the SSA to modernize its operations. The AI-powered software will work across all hearing formats, including in-person, telephone, and video hearings. This upgrade eliminates the need for bulky recording hardware and minimizes disruptions caused by technical failures, a press release asserted.

By reducing reliance on manual transcription and hardware maintenance, the SSA projects annual savings of about $5 million. The agency also anticipates that the improved system will help alleviate backlogs and allow administrative staff to focus on other critical tasks.

Read more: https://www.newsweek.com/social-security-announces-major-ai-rollout-2044942

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SS was doing some AI work/conversions under O'Malley - https://fedscoop.com/social-security-administration-securitystat-ai-modernization/

But am not sure if this system was one of the things already being worked on (sounds like a speech-to-text thing) or is something 45's people brought in.