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mtngirl47

(1,269 posts)
8. Cancellation friction--I didn't know there was a word for it!
Sun May 24, 2026, 02:11 PM
May 24

I've had three horrible experiences with big corps in the last 45 days.

Spectrum offered me a great deal to bring fiber into my valley. They told me that they would do a construction survey and advise me of the installation date. They sent the agreement--it had a free cancellation policy, so I said yes. They proceeded to cancel my current phone/internet service--they called my current provider and cancelled my service--and when I called my current provider, they said that only Spectrum could reinstate my contract. What the hell!? I have to give them my pin number and blood to just pay my bill and yet Frontier let Spectrum cancel my contracted service. You can't make this shit up.

Right after the war started and the fuel prices went up, my garbage service (for my business) implemented a $50 fuel "surcharge."
It is in the contract that they can do that. So, the next month comes and they raise it by $150 more dollars per month. Really? I called around and found a small local company that would do it for less than half of my monthly fee. Well the contract with Republic doesn't end until 7/27, and the cancellation clause said that I had to pay a 6 month cancellation fee. I did the math. I was mad that they didn't even send me an email about the price increase, and so I started trying to cancel. It took daily calls and 10 different contacts and 45 days to get the container removed from my property. Ironically it was their collection department that finally forced through the cancellation. Now, let's see how long they send me collection notices.

The other situation is so stupid. Went to my orthopedist (old...not 47!) and they made me pay the full amount instead of billing Medicare first. New policy with their billing department. I said I had met my deductible. They didn't care. So then I got my Medicare statement and they paid the doctor. So I called the doctor, they said to call their billing department. People with foreign accents told me they would keep my money because I have an appointment in 6 months and that money can be applied to the next appointment. So you think you can keep $280 of mine for 6 months. Hell no. I had to cancel my doctor appointment and call the billing department back and do a "formal" request for my refund. I keep meticulous records....I won't let them forget about my money. I'm changing doctors....he also put a new charge on his bill: "Medical Office Rent." FFS.

I am currently in a hate relationship UpInArms May 24 #1
Thank you for putting into words Susan Calvin May 24 #2
Reading the OP I found myself thinking the same. yardwork May 24 #9
We are... The Madcap May 24 #21
Almost every day Cirsium May 24 #3
True llmart May 24 #36
I have a lot to say about this Cirsium May 24 #53
No one should be surprised by this as major corps only care about money, not people sakabatou May 24 #4
Local companies versus major corporations -- a pleasant experience lostnfound May 24 #51
A large part of the blame is monopolization and deregulation - goals the (r)epugs have had for years erronis May 24 #5
Remember when we told how good deregulation would be for consumers? dflprincess May 24 #7
Started with Reagan llmart May 24 #37
The Republicans popsdenver Monday #66
That was always a transparent lie misanthrope May 24 #54
What do we call "lip service" in 2026 Bluetus May 24 #6
Cancellation friction--I didn't know there was a word for it! mtngirl47 May 24 #8
Wow! Each one of those are horrible. It's almost as if they really don't want our business. erronis May 24 #14
That's somewhat typical durablend May 24 #22
That sounds exactly like my week has been! llmart May 24 #39
Are you sure that Medicare pmt situation vanlassie May 24 #57
Health Insurance Companies are the worst! RainCaster May 24 #10
Good way of saying what I have been feeling Sanity Claws May 24 #11
Defend, delay, defer and deny. multigraincracker May 24 #12
Bartenders at my regular bar treat me like a king, Dr. T May 24 #13
Currently fighting my new "corporate" mountain grammy May 24 #15
Back in the day . . . Bumbles May 24 #16
Yes, it was nice to experience some of that positive service lostnfound May 24 #62
Stockholders Rule. Every Last Penny, I Mean, Nickel Must Be..... ColoringFool May 24 #17
We just need to give them more tax cuts, so they can trickle it down all over us. IronLionZion May 24 #18
I used to have Verizon as my family mobile phone provider, but switched to T-Mobile several years ago. patphil May 24 #19
Excellent OP! gulliver May 24 #20
Endless advertising wastes our time, too lostnfound May 24 #33
My friend canceled Verizon for an Xfinity deal and it was a nightmare. live love laugh May 24 #23
Telecom companies are required to let you port your number Pinback May 24 #29
Thanks very good info. live love laugh May 24 #31
I switched my car insurance from AAA to Acrisure. Initech May 24 #43
I think that's because the American People are treated as customers or consumers, not clients, Uncle Joe May 24 #24
I'd add that today, the American People are no longer even customers/consumers, but only data producers for data ancianita Monday #67
American late stage, tech-powered hypercapitalism is the biggest wealth extraction and transfer scheme in human history. Celerity May 24 #25
The 'customer' was never 'king'. They just made it seem that way. OldBaldy1701E May 24 #26
Veterans don't count Puppyjive May 24 #27
There's a whole term for this: HappyLarge May 24 #28
It's that way because REPUBLICANS mostly have made it that way, by B.See May 24 #30
I got an email about a class action lawsuit llmart May 24 #40
And if you want to read about it in-depth... debsy May 24 #32
Costco and Chewy have fantastic customer relations, in my experience. MoonlightHillFarm May 24 #34
Costco rules! I buy from them as often as possible lostnfound May 24 #38
I have been very happy with Costco Wifes husband May 24 #41
I frequently go to Costco for my whole bean coffee needs. Crowman2009 May 24 #45
I totally agree with everything you say... it's what I've been saying now for years, slightlv May 24 #35
On my American flight home yesterday, they took out the backseat entertainment. Initech May 24 #42
OMG that is an EXCELLENT slogan. "Treat us like humans not like walking dollar signs"!!! lostnfound May 24 #49
Exactly! Initech May 24 #50
Me: Yeah, but I want to pay you money! Aussie105 May 24 #44
Many deceptions in those offers are hard to spot or quantify at first lostnfound May 24 #59
Now that we have a corrupt system of justice, it will only get worse mdbl May 24 #46
Fuck Republic Services with the red-hot cock of Satan! hatrack May 24 #47
The title .... 😂😂😂😂😂😂 live love laugh Monday #63
True. Excellent post. It's a jungle out there. Joinfortmill May 24 #48
On the other hand- Here's a wall filled with compliments from customers of my independent hardware store, posted on Yelp NBachers May 24 #52
Nice! We need some stronger ways to identify the good ones -- lostnfound May 24 #58
Our economy has shifted to a wealth extraction mode. unblock May 24 #55
Rumpelstiltskin! (You've named the problem quite clearly / accurately.) lostnfound May 24 #56
It's as if Armageddon and the Final Days of Planet Earth are anticipated . . . Aussie105 May 24 #61
I was thinking about issues that predate today's difficulty reaching a human... CBHagman May 24 #60
It's called "Enshitification" Hieronymus Phact Monday #64
The truth is corporations are Glaisne Monday #65
After fourteen years practicing medicine for publicly funded community health clinics, Aristus Monday #68
Wow that. Is disturbing. Nt lostnfound Monday #69
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