General Discussion

in a phone call, either. Sometimes, a human technician has to do some tests and then replace a defective piece of equipment.

Further, the person calling for help may not be competent to do the things the AI suggests that you do. Actually, that human might not even know where the devices are located or how they are connected. I suppose it does work sometimes, but when it doesn't, a human tech is going to have to get involved anyhow.