New Hertz CEO Says Says Customer False Arrests Are 'Not Acceptable'

Source: Inc.

New Hertz CEO Says Says Customer False Arrests Are 'Not Acceptable'

Stephen Scherr says, the company will do right by affected customers "very, very quickly."

BY MINDA ZETLIN, CO-AUTHOR, THE GEEK GAP
@MINDAZETLIN

New Hertz CEO Stephen Scherr has publicly admitted for the first time that some customers have been arrested for driving cars they rented. "It's not acceptable to Hertz to have any customer, a single customer sort of caught up in some of what's happened," Scherr told CNBC on Monday, about a month after starting his new job.

-snip-

1. How well does Scherr know the facts of the case?

Before coming to Hertz, he was CFO at Goldman Sachs. He told CNBC and others that the false arrests were among his top priorities for his first 30 days as CEO. But in a TV interview, he explained the false arrests this way: "We had cars that were stolen or allegedly stolen. We put a police report in. When our car was found the report was rescinded. And unfortunately, in certain circumstances, when that car went out again, it wasn't in fact rescinded. And so the customer was accused."


What Scherr described does seem to have happened at least once. But most of the 230 customers who are suing Hertz over false arrests describe a completely different scenario. They say they were arrested after they extended a rental and the temporary hold the company put on their credit or debit card failed to go through.

To anyone who's been following this story, Scherr seems like he's either being untruthful or is very uninformed. Neither is a good look for a leader.

-snip-

Read more: https://www.inc.com/minda-zetlin/stephen-scherr-hertz-ceo-false-arrests-lawsuit.html