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Related: About this forumWhat would you do - negative Amazon review by competitor
Hi,
I created a program to help kids with a disability and have received wonderful reviews (on Amazon). In fact, in the many thousands of books I've sold, I have not received anything negative. Then a few years ago, a person who worked for a competitor wrote a negative review, however, she based it solely on the first few pages of the search inside feature. In other words, she did not use the program, and she was basically saying how my approach (which is used all over the world in other programs) does not work (when it has been proven to work). In her review, she does mention that she works for a competitor (and she goes on to say how their method is superior).
Fast forward to the present. Another negative review pops up. This time the initials of the author of the review, are the same initials as the competitor's business name. I'm thinking I'm getting paranoid, so I look into her (or his) OTHER past reviews, and they are strange. 18 in one day (which included mine), all of which are of a short nature such as, "I bought this as a gift and it looks good." One after the other. Until you get to mine.
What would you do if you were me?
MindMover
(5,016 posts)when you focus on the negative you will get negative......
I am a clinical psychologist and am interested in your application.....
onlyadream
(2,221 posts)HopeHoops
(47,675 posts)onlyadream
(2,221 posts)I reported the first bad review, from the one who admitted to working for a competitor, and said (in her review) that she was basing her opinion on the first few pages of the "search inside" feature. Unfortunately, Amazon said that the review stands. Another reviewer came to my aide and tried to combat the competitor, which was nice.
This second review, which I believe is either from the same person, or another person who works for the competitor, is a verified purchaser, so there's nothing I can do. The funny thing is the initials are the same as the business name, and all the other reviews are bogus.
HopeHoops
(47,675 posts)That's against the TOS as much as registering multiple names to pump up your own product (shilling). There's the same problem on eBay and they clamp on it. Don't give up - just keep hounding them about it.
onlyadream
(2,221 posts)HopeHoops
(47,675 posts)Sadly, that's a fact of life now.
nolabear
(43,280 posts)Nowadays people are aware there are paid reviewers and professional trolls on Amazon. If the others are good and descriptive and honest then you'll be fine. I'd rather have a little variety so it doesn't look like the only people reviewing are friends and relatives.