whether or not the store is Better Business Bureau member. If they are,you can file a complaint and BBB will follow up with an investigation. Business members of BBB guard their ratings and typically work to protect it.

Have read online about this bonded leather scam. So angry about all of this.

We purchase bonded leather furniture for our winter condo for the same reason as you. Two people using it for five months a year. No pets near it ever. Two years later, it began to peel off in little pieces. In places not really where we sat or touched. We're denied any claim because we were beyond the two year warranty date by a month. A really bad product. Had to get new stuff. Hope this helps.

This is a store that sells high end furniture. We just cannot believe he lied to us, we had purchased there before. We always support local businesses but I am sorry that I didn't buy from Macy's., where the salesperson warned us about bonded leather.

At least in your communication with him. If accused of lying, it sets up a whole other dynamic and takes you away from your goal.

Which is? Refund, store credit, or ?

Signing off for a while, so best luck!

Pointbwell taken.

Go there with your complaint and photos. Be prepared to follow up at small claims court AND sheriff's effort to collect any judgement you win.

Just says Lane.