Consumer Advice

Stuart G

(38,726 posts) Thu Apr 5, 2018, 04:21 PM Apr 2018

Norwegian Cruise Line Destroys Passengers Vacation, refuses to refund fares

To get all info on this company and how it treated its passengers, this you must read the entire article.
Towards the end of an awful 2 week trip... caused by the company, it was obvious that refunds on the trip needed to be made. The company refused, and offered a reduced fare on passengers next voyage. The company needs to be bankrupted and this story needs to be seen by every potential customer. Then, there will be no potential customers.. The 2nd link below, offers more pictures..(from Newsweek)

Please notice these two lines from the Newsweek link: Passengers also noted how the workers on the ship wore protective masks and clothing, which was not provided to the passengers.

https://nypost.com/2018/04/05/never-ending-construction-turns-cruise-into-16-days-of-hell/

http://www.newsweek.com/nightmare-norwegian-cruise-was-floating-construction-site-871627

5 replies

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Highlight:

Norwegian Cruise Line Destroys Passengers Vacation, refuses to refund fares (Original Post) Stuart G Apr 2018 OP

terrible! Ive only sailed on Holland...such a class act! samnsara Apr 2018 #1

25% off the next cruise? that's sounds like a pretty normal discount to encourage repeat business. unblock Apr 2018 #2

Thanks, NEVER cruise with them. Hopefully NOBODY else will until they Eliot Rosewater Apr 2018 #3

Somehow, I almost cannot believe this is real. Newsweek is fairly reliable...If the cruise line Stuart G Apr 2018 #4

Used to cruise every year snowybirdie Apr 2018 #5

samnsara

(18,300 posts)

1. terrible! Ive only sailed on Holland...such a class act!

Reply to Stuart G (Original post)

Thu Apr 5, 2018, 04:23 PM

Apr 2018

...and you can take your own beer wine water and pop aboard!

unblock

(54,242 posts)

2. 25% off the next cruise? that's sounds like a pretty normal discount to encourage repeat business.

Reply to Stuart G (Original post)

Thu Apr 5, 2018, 04:27 PM

Apr 2018

i wonder if they do that for everybody, or maybe for every first-time customer, to encourage them to become regulars.

as a matter of fact, mrs. unblock and i did a cruise as part of our honeymoon, i think it was royal caribbean. i think they did offer us something similar for a second cruise, apropos of nothing.

in any event, it certainly sounds much more like a promotion than an apology.

Eliot Rosewater

(32,537 posts)

3. Thanks, NEVER cruise with them. Hopefully NOBODY else will until they

Reply to Stuart G (Original post)

Thu Apr 5, 2018, 04:32 PM

Apr 2018

act like human beings and not corporate assholes.

Stuart G

(38,726 posts)

4. Somehow, I almost cannot believe this is real. Newsweek is fairly reliable...If the cruise line

Reply to Eliot Rosewater (Reply #3)

Thu Apr 5, 2018, 04:38 PM

Apr 2018

really acted this way, it is as if idiots were running the show. You don't treat customers like this...and not refund the fare..ever. No business that is successful operates this way. Like I said, I almost cannot believe this is real. If it is, ..this is real, real stupid of this company..

snowybirdie

(5,685 posts)

5. Used to cruise every year

Reply to Stuart G (Original post)

Thu Apr 5, 2018, 05:17 PM

Apr 2018

But since the advent of the mega ships, we don't. Ships too big, too many passengers and overworked crews, cruising is unpleasant and not worth the expense. NCL used to be great, but no more. Hope they get reimbursed.

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