Apple Users

dweller

(25,251 posts) Tue Oct 17, 2023, 06:39 PM Oct 2023

Does anyone have any idea why

An android phone suddenly can’t send or receive pics from an iPhone ?
My daughter’s android just started doing this … I have an iPhone and we’ve been able to send receive pics all along but now she can’t with her phone.

Any ideas would be great

tia

✌🏻

5 replies

= new reply since forum marked as read

Highlight:

Does anyone have any idea why (Original Post) dweller Oct 2023 OP

By what means? usonian Oct 2023 #1

Happened to me also. Had to update my iphone and that solved the problem. efhmc Oct 2023 #2

Thanks for the replies dweller Oct 2023 #3

I have an Android, I can't send a text message to my niece that has an I Phone unless doc03 Oct 2023 #4

On 10/14 dweller Oct 2023 #5

usonian

(14,624 posts)

1. By what means?

Reply to dweller (Original post)

Tue Oct 17, 2023, 07:06 PM

Oct 2023

If you are using messages, they go via MMS (or whatever) to android.

You may also have slipped into Apple's HEIC format (I dunno, an upgrade turned off my safari extensions ... so you never know)
Go under Settings -> Messages and make sure MMS is on.
Go under Settings -> Photos TRANSFER TO MAC OR PC, and check Automatic (which means convert HEIC to jpg)

Does email work to transfer photos?
Can't think of others at this moment.

No idea of android settings. It has been a very long time since I had one.

HTH

efhmc

(15,040 posts)

2. Happened to me also. Had to update my iphone and that solved the problem.

Reply to dweller (Original post)

Tue Oct 17, 2023, 07:07 PM

Oct 2023

Have the iphone user call for support and that will do it.

dweller

(25,251 posts)

3. Thanks for the replies

Reply to dweller (Original post)

Tue Oct 17, 2023, 07:09 PM

Oct 2023

She will try to set her android right

✌🏻

doc03

(36,964 posts)

4. I have an Android, I can't send a text message to my niece that has an I Phone unless

Reply to dweller (Original post)

Tue Oct 17, 2023, 08:23 PM

Oct 2023

I include a photo with it.

dweller

(25,251 posts)

5. On 10/14

Reply to doc03 (Reply #4)

Tue Oct 17, 2023, 08:27 PM

Oct 2023

She could send txt or pics or both to my iPhone
On 10/15 she couldn’t and still can’t send or receive pics to my iPhone …
We’re working on it

Thanks

✌🏻

Reply to this discussion