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Passwords all changed, advice please. (Original Post) OhioChick Nov 2023 OP
You've been hacked? bucolic_frolic Nov 2023 #1
Thank you OhioChick Nov 2023 #2
I know this sounds silly canetoad Nov 2023 #3
Thank you OhioChick Nov 2023 #4
What software environment do you use? unc70 Nov 2023 #5
Thank you for your advice.. OhioChick Nov 2023 #6
I'm starting to think canetoad Nov 2023 #7
Exactly.. OhioChick Nov 2023 #8

bucolic_frolic

(47,578 posts)
1. You've been hacked?
Sun Nov 5, 2023, 07:34 PM
Nov 2023

Hurry. Try to signin to each one. Tell them you Forgot Password. A reset should be sent to your email, unless the hackers changed that too.

canetoad

(18,253 posts)
3. I know this sounds silly
Sun Nov 5, 2023, 08:00 PM
Nov 2023

But do you have the caps lock on?

When you try to log in somewhere, what response or message do you get? Is it just incorrect password or something else?

PS - Good to see you back!

OhioChick

(23,218 posts)
4. Thank you
Sun Nov 5, 2023, 08:22 PM
Nov 2023

No caps lock, “incorrect password.”
Have had fraudulent charges on my CC, as well.

unc70

(6,330 posts)
5. What software environment do you use?
Sun Nov 5, 2023, 10:17 PM
Nov 2023

iPhone, Android, PC, Mac, and similar? Was the software at current patch levels?

You seem able to access DU. How is it different?

Have you contacted your bank and credit card vendors? Have them put blocks on new charges and withdrawals. Limit the damage. Places like your bank, CCs, etc. can get the police authorities involved

If you have not already done so, contact the banks and card companies now, tonight. Don't wait.

OhioChick

(23,218 posts)
6. Thank you for your advice..
Sun Nov 5, 2023, 10:39 PM
Nov 2023

Everything in this home is Apple/Mac/MS.

The only reason that I can access DU is due to Earl helping me with a password reset.

I have contacted local authorities, CC’s, banking, etc., no one seems to want to help.

canetoad

(18,253 posts)
7. I'm starting to think
Sun Nov 5, 2023, 11:05 PM
Nov 2023

That you either have a key logger on your device or someone has accessed your browser data and scraped your passwords. Then the scammers have changed all your log in details.

Were all the passwords stored in your browser or in a seperate place on your machine, ie password program, spreadsheet etc? I ask because it would help to ascertain the extent of the damage.

As unc70 wisely said, notify bank, anyone you pay online etc. This sounds like the real deal and I'm so sorry this has happened to you.

On Edit: I suggest a full malware scan with the best program you can access. Malwarebytes is good. I know it's too late to undo the damage but it would be really interesting if you can identify a culprit and post the results here for others.

OhioChick

(23,218 posts)
8. Exactly..
Mon Nov 6, 2023, 09:04 AM
Nov 2023

Key logger on my device, scraped all passwords that were saved, log ins all changed. All passwords were stored on my browser.

The bank and authorities were all notified.
I don’t want to say much more “here” but thank you for your advice in what I had already suspected.

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