Passengers at risk on Greyhound, other bus lines

No way to contact management in the event of driver medical or psychiatric emergency


My wife had a meeting in New York City over the weekend, as is sometimes the case, and decided to take a bus back to Boston on Sunday evening. Over our many years together, we have found that buses are generally the best—and certainly most economical—way to get between the two cities. We are aware of the prejudices that many people have against this mode of transportation, but we agree that they are wrong. Yes, buses can be cramped. Yes, you can’t really walk around on a bus once it’s on the road. Yes, there are no snacks or other amenities on board—beyond bathrooms that it’s usually best to avoid using for some obvious reasons.

But buses get you from A to B with a minimum of fuss. And in the case of the Boston-NYC route, they usually get you there in four to four and a half hours—depending on traffic. Roughly the same time (when all factors are considered) as taking the train or flying. At a fraction of the price.

Which is not to say we have not had many adventures and inconveniences traveling in this fashion. And those inconveniences virtually all happen upon trying to get from NYC to Boston on a Sunday evening. When masses of students return to the Hub after a weekend in the Big Apple. Huge lines at Port Authority are the order of those days, and bus companies press any vehicle that rolls into service to meet the demand. Your ticket may say your bus is leaving at a particular time. But the staff in charge of boarding buses and the dispatchers in charge of getting them out of the labyrinthine structure that is Port Authority play fast and loose with rules and schedules.

These days it’s no longer necessary to choose a bus company that stops at NYC’s main bus terminal at all. There are other lower cost options like MegaBus and BoltBus. And the “Chinatown buses” which wink in and out of existence—based as they are on exploiting immigrant labor… with maintenance records so poor that some of their buses have had major issues like literally catching fire while in motion over the years. But my wife and I avoid the cheaper buses on labor grounds and concerns about cost-cutting measures that could affect safety. Although MegaBus and the Greyhound-owned BoltBus apparently do have unionized drivers in the northeast.

Read more: https://digboston.com/passengers-at-risk-on-greyhound-other-bus-lines/