Service woes beset Idaho health insurance exchange

The staff at Your Health Idaho issued a bulletin to insurance agents on March 29, telling them what to do if a client cannot get treatment for a life-threatening illness or injury because of problems with health insurance.

“Please be sure to include MEDICAL URGENT in the subject line as well as a detailed description of the client’s situation in the message body,” the bulletin said.

There were six “medical urgent” emails sent to the exchange from the day the bulletin was sent out through Wednesday, April 6. The exchange has received 14 since the first of the year.

Your Health Idaho, the state’s exchange, is not an insurance company. It is a conduit, responsible for helping Idahoans buy health plans that comply with the Affordable Care Act.

Read more here: www.idahostatesman.com/news/business/health-care/article71004302.html