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mahatmakanejeeves

(71,028 posts)
Sun May 31, 2026, 05:22 AM 13 hrs ago

The Home-Insurance Coin Flip: Nearly Half of Claims Result in Zero Payout

Source: The Wall Street Journal.

Markets & Finance
The Home-Insurance Coin Flip: Nearly Half of Claims Result in Zero Payout

Home insurers pitch policies as a financial peace-of-mind safety net, but in a disaster customers can find the apparent guarantee of compensation evaporates

By Jean Eaglesham and Jaclyn Jeffrey-Wilensky
May 30, 2026 9:00 pm ET

When disaster strikes, many Americans face a near flip-of-the-coin chance that their home insurer will pay a claim.

And the problem is getting worse. The five biggest home-insurers as a group didn’t pay out on more than 44% of claims resolved last year, forcing homeowners and renters to fund repairs out of their own pockets, an analysis by The Wall Street Journal found.

{snip}

Copyright ©2026 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

Read more: https://www.wsj.com/finance/the-home-insurance-coin-flip-nearly-half-of-claims-result-in-zero-payout-4b49acaf



https://www.wsj.com/news/author/jean-eaglesham
https://www.wsj.com/news/author/jaclyn-jeffrey-wilensky

******
The Wall Street Journal
‪@wsj.com‬

Insurers pitch homeowners’ policies as a financial peace-of-mind safety net, but in a disaster customers can find the apparent guarantee of compensation evaporates.

The Home-Insurance Coin Flip: Nearly Half of Claims Result in Zero Payout
Home insurers pitch policies as a financial peace-of-mind safety net, but in a disaster customers can find the apparent guarantee of compensation evaporates.
on.wsj.com
10:09 PM · May 30, 2026
******

Insurers pitch homeowners’ policies as a financial peace-of-mind safety net, but in a disaster customers can find the apparent guarantee of compensation evaporates.

The Wall Street Journal (@wsj.com) 2026-05-31T02:09:24.167513Z
44 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
The Home-Insurance Coin Flip: Nearly Half of Claims Result in Zero Payout (Original Post) mahatmakanejeeves 13 hrs ago OP
It is all junk insurance for homeowners now... OhioBack2Blue 13 hrs ago #1
If a customer has a question, that sets off an alarm with those mother-f6ckers wolfie001 11 hrs ago #3
You can't even have them check to see if your roof is okay after a hail storm. moreland01 1 hr ago #40
Expect more crappy outcomes with the KKKrappy occupant in the WH nt wolfie001 11 hrs ago #2
Umm... that reticence runs throughout the entirety of the insurance racket. OldBaldy1701E 11 hrs ago #4
Yup lonely bird 10 hrs ago #9
Not just necessary for mortgage holders but required. mdbl 4 hrs ago #29
THE BIG FIVE: These are the biggest offenders. New Jersey's Department of Insurance listed companies with 3Hotdogs 10 hrs ago #5
We had State Farm lonely bird 10 hrs ago #8
That's not what Jake from State Farm says. mdbl 4 hrs ago #30
I bet they don't even cover chip board glue now bucolic_frolic 10 hrs ago #6
Another insurance rip-offs are the health insurance clubs that are not insurance. They are not rated by state agencies 3Hotdogs 10 hrs ago #7
Medishare? lonely bird 10 hrs ago #10
Sirius XM. Christian Healthcare Ministries. 3Hotdogs 8 hrs ago #16
Insurance is a scam. it started coming clear to me because of a movie mwmisses4289 10 hrs ago #11
May I suggest? lonely bird 6 hrs ago #25
Wow, never heard of that one. Will look for it. Love Meryl. mdbl 4 hrs ago #32
We know this has been the trend line for health "insurance" for a long time Bluetus 9 hrs ago #12
We've never had a problem Fiendish Thingy 9 hrs ago #13
What year was your last State Farm claim? mdbl 4 hrs ago #33
Oh jeez...I'm not sure Fiendish Thingy 4 hrs ago #36
Peace of mind for the bank only... JT45242 8 hrs ago #14
So you'd think homeowners would have an ally in the bank that owns the home Bengus81 8 hrs ago #18
Link to non-paywall article flvegan 8 hrs ago #15
"I don't understand why people post shit nobody without a subscription (to the WSJ, no less) can read." mahatmakanejeeves 8 hrs ago #19
There's a better way to deal with that than just denying claims mdbl 4 hrs ago #34
State Farm is not like a good neighbor, they suck Historic NY 8 hrs ago #17
Everything is a scam now. Oneironaut 7 hrs ago #20
How well I know... KSL-Washington 7 hrs ago #21
We just dumped USAA (after 70 years with several generations of my family) moreland01 1 hr ago #41
Too often, when someone files a homeowners claim their policy is not renewed by the insurer dlk 7 hrs ago #22
Kick dalton99a 7 hrs ago #23
I had a water claim a few years back. All the basements on my block flooded because a storm drain behind our Raftergirl 7 hrs ago #24
I have also had a recent experience with Nationwide (luckily) and they have been remarkable FakeNoose 5 hrs ago #28
Great to hear this and good luck with the rebuilding! Can't imagine going through something like that with Raftergirl 4 hrs ago #35
About how many years back was that? pnwmom 29 min ago #43
Catastrophic Losses Backstopped By Government 2na fisherman 6 hrs ago #26
Like a good little drone, I've been paying house insurance premiums since 1978, BobTheSubgenius 6 hrs ago #27
The companies pay some people a lot of money Quanto Magnus 4 hrs ago #31
People are not customers any more. hunter 3 hrs ago #37
It pays to spend a little time with an agent to understand what your insurance is covering sarisataka 3 hrs ago #38
That graph is close to tracking the past three Presidential elections Uncle Joe 2 hrs ago #39
The bastids join in on the fleecing of the majority of Americans GreenWave 33 min ago #42
Well to be honest i thought it was higher. Figarosmom 8 min ago #44

OhioBack2Blue

(212 posts)
1. It is all junk insurance for homeowners now...
Sun May 31, 2026, 06:11 AM
13 hrs ago

....and basically only a policy meant to protect mtg lending banks from losses.

Pages and pages of exclusions which amounts to a "we don't cover anything policy." Same for warranties.

Don't even think about running a check to see if payment might be available. My wife and I were dinged for 5 years on our credit reports for just having our agent run an inquiry!

moreland01

(882 posts)
40. You can't even have them check to see if your roof is okay after a hail storm.
Sun May 31, 2026, 06:01 PM
1 hr ago

If you do, they'll raise your rates.

OldBaldy1701E

(11,651 posts)
4. Umm... that reticence runs throughout the entirety of the insurance racket.
Sun May 31, 2026, 07:40 AM
11 hrs ago

But, this is one of the things that we have been programmed to believe as being absolutely necessary.

You know... instead of addressing the massive greed in that crime syndicate of a 'business'?

lonely bird

(3,055 posts)
9. Yup
Sun May 31, 2026, 08:51 AM
10 hrs ago

They are simply casinos. They are betting you won’t use the insurance and they are the house so they always win.

mdbl

(8,820 posts)
29. Not just necessary for mortgage holders but required.
Sun May 31, 2026, 02:39 PM
4 hrs ago

The companies aren't being held to their own standards anymore. Insurance commissioner titles are a joke - most of them do nothing.

3Hotdogs

(15,599 posts)
5. THE BIG FIVE: These are the biggest offenders. New Jersey's Department of Insurance listed companies with
Sun May 31, 2026, 08:39 AM
10 hrs ago

the most complaints. Wouldn't you know --- Progressive, State Farm, GEICO, U.S.A.A. and Allstate led the list of complaints against them?

You might as well save the premium money and self insure. Or if these are your carriers, pay a bit more and switch company. At least you will have real insurance.

lonely bird

(3,055 posts)
8. We had State Farm
Sun May 31, 2026, 08:49 AM
10 hrs ago

For the 8 years we lived in Toledo and the 15 years we lived in Chicago area. We had one claim which was the result of a situation that actually saved the company money. When we moved to Ohio we had them and after two months in our home we got a notification saying our rates were going up due to “excessive claims”. One claim in 23 years. We dropped them for Auto-Owners/Home-Owners.

bucolic_frolic

(56,002 posts)
6. I bet they don't even cover chip board glue now
Sun May 31, 2026, 08:48 AM
10 hrs ago

We are over invested in housing. Insurance doesn't make the risk go away. Only truly unexpected calamities payout big time.

The numbers supporting your life are more important than all the insurance or all the things you own.

Experiences matter more than trinkets.

3Hotdogs

(15,599 posts)
7. Another insurance rip-offs are the health insurance clubs that are not insurance. They are not rated by state agencies
Sun May 31, 2026, 08:48 AM
10 hrs ago

because they are not insurance. They advertise that they are members of Better Business Bureau (another joke) but some customers and state consumer affairs departments are suing them.

lonely bird

(3,055 posts)
10. Medishare?
Sun May 31, 2026, 08:53 AM
10 hrs ago

This is the “Christian” based group that I hear advertising on Sirius/XM.

No thanks.

3Hotdogs

(15,599 posts)
16. Sirius XM. Christian Healthcare Ministries.
Sun May 31, 2026, 10:35 AM
8 hrs ago

I believe they have had complaints. There are several of these outfits.

mwmisses4289

(4,827 posts)
11. Insurance is a scam. it started coming clear to me because of a movie
Sun May 31, 2026, 08:57 AM
10 hrs ago

based on a Terry Pratchett book. It became even clearer in 2008, after Hurricane Ike hit our area. People contacting their insurance companies, the adjuster coming out, then telling them that their house was still "livable" because they had pitched a tent between the only two walls and under a portion of the roof still left.
So, yeah, the commercials pitch insurance as a safety net for you if something goes wrong, but the reality is that money is going straight into the ceo's pockets for that new yacht, helicopter, or whatever the latest shiny new toy is that the epstein class has decided is the thing this week.

lonely bird

(3,055 posts)
25. May I suggest?
Sun May 31, 2026, 12:23 PM
6 hrs ago

The movie Laundramat starring Meryl Streep. While it isn’t about insurance specifically insurance plays a major role in the movie as the start of the plot.

Bluetus

(3,147 posts)
12. We know this has been the trend line for health "insurance" for a long time
Sun May 31, 2026, 09:24 AM
9 hrs ago

Now homeowner's insurance. It is happening in auto insurance as well? These guys seem to have unlimited money to spend on advertising.

Fiendish Thingy

(24,224 posts)
13. We've never had a problem
Sun May 31, 2026, 09:52 AM
9 hrs ago

In the US we had State Farm, only made a couple of claims in 25 years, both paid without hassle (one involved a woman whose car rammed through our fence and hit the corner of our house- fence destroyed, house only minor external damage- they went after her insurance company)

In Canada, we use BCAA (AAA equivalent) which is underwritten by Manulife. One claim in the seven years we’ve been here, paid without hassle. When we paid off our mortgage, our insurance agent was worried we would cancel our insurance…seems crazy to me to not carry homeowner’s insurance.

Fiendish Thingy

(24,224 posts)
36. Oh jeez...I'm not sure
Sun May 31, 2026, 03:15 PM
4 hrs ago

The one I described was in the late 80’s, and I think there was one after that in a different home in the 90’s?

JT45242

(4,163 posts)
14. Peace of mind for the bank only...
Sun May 31, 2026, 10:23 AM
8 hrs ago

Deductible soaring. Rates rising at multiples of inflation.

Privatized profits and socialized losses.

Home owners insurance is really just there to protect the bank if your house gets hit by a tornado, hurricane, etc that you don't just walk away from the rubble that the bank has to sell at pennies on the dollar.

Bengus81

(10,418 posts)
18. So you'd think homeowners would have an ally in the bank that owns the home
Sun May 31, 2026, 11:00 AM
8 hrs ago

when those asshats want to deny claims or pay pennies for repairs.

flvegan

(66,577 posts)
15. Link to non-paywall article
Sun May 31, 2026, 10:29 AM
8 hrs ago
https://www.msn.com/en-us/money/insurance/the-home-insurance-coin-flip-nearly-half-of-claims-result-in-zero-payout/ar-AA24suIe

I don't understand why people post shit nobody without a subscription (to the WSJ, no less) can read. ANYway,

Keep this in mind while you're singing along to their jingle, or laughing at their mascot: these insurance companies are not your friends, and their job is to make a profit. That said, know your policy - limits and deductibles, coverage and non-coverage (hint to fellow Floridians: flood coverage).

Reminder that 10% of insurance losses are allegedly due to fraud. Keep that in mind when shaking your fist at the industry. Your fellow shitty human Americans are a big part of the reason insurance is so difficult. Fucking thieves.

mahatmakanejeeves

(71,028 posts)
19. "I don't understand why people post shit nobody without a subscription (to the WSJ, no less) can read."
Sun May 31, 2026, 11:14 AM
8 hrs ago

Good morning.

The rules of the Latest Breaking News forum require that I link to "reputable mainstream news websites and blogs." The Wall Street Journal. is a reputable mainstream news source.

MSN is not a news source. It is a news aggregator. It takes stories from news sources and reruns them. Along the way, it strips the links to the stories' authors, preventing readers from seeing what the authors' credentials are and what other stories the authors are working on.

The authors are working people, and I like to see that they receive the recognition they deserve. Not everyone agrees with that notion. I'll leave that decision up to you.

Also, you are wrong in your assertion that you have no access to The Wall Street Journal. I can see from another of your recent posts that you have difficulty looking things up, so this is as good a good time as any to remind you of the valuable role your public library plays.

Your friendly local public library has a subscription to The Wall Street Journal. and many other periodicals through databases to which the library subscribes. Go ahead. Take a look. All you need is your library card number and a PIN. You don't even have to go to the library. You can do this online.

I hope you find this information helpful.

Have a great weekend.

mdbl

(8,820 posts)
34. There's a better way to deal with that than just denying claims
Sun May 31, 2026, 02:46 PM
4 hrs ago

My favorite lie is : "You're in Good Hands"

Historic NY

(40,156 posts)
17. State Farm is not like a good neighbor, they suck
Sun May 31, 2026, 10:52 AM
8 hrs ago

A 2 inch crack in a sewer pipe was allowing water to flood the basement. Water kept permeating and following the pipe the lateral pipe in the front yard. They said I should have known what was going on underground.

A solar company ENRG had improperly installed the panels on my roof, the sold to to another than another company. There lag bolt mount penetrated the splines of my tongue and board roof underlayment. That caused the mounted to moved up and down eventually splitting the board which allowed water to come into the house. We were have heavy thunder storms with gust up to 50mph. That was picking up the panels. I should have known...
Meanwhile the solar panels had to be removed by a company license only by the leaseholder. They gave my roofer 3 days to have the roof repaired, before they had to be reinstalled. The leaseholder is a company in Texas, Spruce with a dismal history. SF said I should have only repair the one section. It was like getting half a hair cut on the 30 yr textured.shingles. I ate the combined cost of 17k .

SF no longer has a regional office in NY State its send in all out to Illinois. They kept passing the claims around like it was a hot potato. Its the so sue me attitude. I over 50 yrs they paid one claim here, my uncle drove through the garage door, yup and hit the back of my 47 Chevy and drove it forward into the back wall of the attached garage. They didn't pay for the house damage they paid for the car damage.

My agent he is just the collector of premiums. I've tried to find a new company but that is next to impossible. I pity the folks in other states that keep getting hit.

Oneironaut

(6,328 posts)
20. Everything is a scam now.
Sun May 31, 2026, 11:22 AM
7 hrs ago

It's a grift economy. Whoever successfully scams the most people wins. The optimal business model is getting corporate welfare from the government while grifting at the same time.

KSL-Washington

(15 posts)
21. How well I know...
Sun May 31, 2026, 11:45 AM
7 hrs ago

to the tune of almost $50K for repairs from water damage. I been using USAA for over 40 years, and they have become terrible about taking care of their members.

moreland01

(882 posts)
41. We just dumped USAA (after 70 years with several generations of my family)
Sun May 31, 2026, 06:05 PM
1 hr ago

because our homeowners insurance premium went from $250/month in 2024 to $600/month in 2026.

State Farm was $250 so we switched to them. Yes, I think they're all horrible. But I'd rather pay $250/month for a scam than $600/month for a scam.

dlk

(13,371 posts)
22. Too often, when someone files a homeowners claim their policy is not renewed by the insurer
Sun May 31, 2026, 11:50 AM
7 hrs ago

Insurance has become a roll of dice to get a claim paid.

Raftergirl

(1,866 posts)
24. I had a water claim a few years back. All the basements on my block flooded because a storm drain behind our
Sun May 31, 2026, 12:11 PM
7 hrs ago

houses backed up because the town had no record it was even there and never cleaned it out in decades. My insurance company (Nationwide) was fantastic. All I had to do was take pictures and email them to NW, the submit bill to them. It cost $15,000 to do all the work necessary and they paid 100% minus my $1k deductible. Apparently I have a coverage for just this type of situation up to $25k. None of my other neighbors did and while their policies covered pumping out the water and drying out the basement, it didn’t cover any of the repair costs, like drywall being replaced, flooring, painting, etc. My neighbor had just refinished her basement because of a mold issue from leaky outdoor faucet they had no idea about. They had put down vinyl plank flooring, but that had to be ripped up so the concrete underneath could dry out. Ours is carpeted, so much less expensive to begin with and we replaced with carpet since whatever flooring you have has to be ripped out anyway.

My premium still hasn’t increased. Still paying $144/month. Meanwhile, my mom in Florida just had her premium increase by $500/month and she is 5 miles inland, not in a flood zone and on the 5th floor of her building.

It was a freak thing as we never get water in our basements. I have no idea if my insurance company tried to get money back from the town, since they were responsible for the backup. I don’t think any of my neighbors tried to get reimbursement from the town, either.

One of my neighbors lost thousands of dollars of musical instruments and other band equipment.

FakeNoose

(42,598 posts)
28. I have also had a recent experience with Nationwide (luckily) and they have been remarkable
Sun May 31, 2026, 01:48 PM
5 hrs ago

Last summer I experienced a catastrophic housefire and my homeowner's policy was with Nationwide. They quickly paid out for all damage repair at current estimated cost (not at the value that my house was purchased, but at today's replacement cost.)

I have no complaints with Nationwide, they are currently monitoring the rebuilding of my house and replacement of lost possessions and furnishings. Prior to that housefire I had never thought about what would happen if I ever went through a terrible loss like this. It was life-changing for me.

Raftergirl

(1,866 posts)
35. Great to hear this and good luck with the rebuilding! Can't imagine going through something like that with
Sun May 31, 2026, 02:48 PM
4 hrs ago

Insurance companies that are difficult to deal with,

I also have full replacement coverage. I’ve also been very diligent in letting them know every improvement we have made to our home (have remodeled pretty much the whole house) and have kept every invoice for all the work.

I have pictures taken of everything in my house, too.

pnwmom

(110,327 posts)
43. About how many years back was that?
Sun May 31, 2026, 06:51 PM
29 min ago

We had a claim with State Farm insurance twenty years ago that went well.

But two years ago we had a claim for a sudden leak and our experience, using the same office, was entirely different. They come up with their own list of estimates of costs-- instead of approving the repair people you find and then covering the work that is done.

2na fisherman

(373 posts)
26. Catastrophic Losses Backstopped By Government
Sun May 31, 2026, 12:26 PM
6 hrs ago

Insurance companies usually get reinsurance to fund catastrophic claims on them. But even those reinsurance companies can be protected from losses by government bailouts as the ultimate insurer of last resort. So if a large disaster like a mass terrorism event or a huge flood happens, they can have some of their losses covered by the taxpayers. Nice business model. So why not create some blanket government insurance for people directly and eliminate these profiteering middlemen? Oh, I forgot, the insurance industry lobbyists give huge donations to the politicians not to do that. Insurance is a racket but we seem to be forced to buy something we may never need but also may not cover what we thought it should.

BobTheSubgenius

(12,248 posts)
27. Like a good little drone, I've been paying house insurance premiums since 1978,
Sun May 31, 2026, 01:15 PM
6 hrs ago

In almost 50 years, guess how much I've claimed. I'm sure you guessed correctly. Zero. Not a sou, not a farthing, not a zlotny.

Quanto Magnus

(1,388 posts)
31. The companies pay some people a lot of money
Sun May 31, 2026, 02:43 PM
4 hrs ago

to just issue denials...

real estate
health
auto
worker's comp

hunter

(40,895 posts)
37. People are not customers any more.
Sun May 31, 2026, 03:31 PM
3 hrs ago

We are just pawns in a bigger game the billionaires and giant corporations are playing among themselves.

If I get a mortgage or a car loan it's the lender who decides what sort of insurance is adequate. The choice is not mine. My personal well-being and security is not the product I'm paying for, That's just the way it is advertised on TV.

So long as the pawns behave in a predictable manner the games will go on.

I've been excluding all television and internet video advertising from my life nearing 15 years now. I have no idea what current insurance advertising looks like and assume it's worse than it's ever been, provoking subliminal fears of complete ruination in humorous ways. Insurance is an important part of the game because consumers who have lost everything are unprofitable and unpredictable.

I don't want to be afraid. I don't want to be a feckless consumer manipulated by television advertising. I don't want to be predictable. I don't want to be a pawn in the game.

Yeah, I've got insurance, but it's not the "restore my life to exactly what it was" sort. That's an unreasonable expectation, especially in medicine where there are so many things that cannot be fixed. Ideally we'd have some sort of universal health care and the entire health insurance industry would become a mere ghost of what it is now.

Mostly I have liability insurance which is a necessity in a nation where people are quick to sue one another.

I don't need anything more than liability insurance for my cars which I could replace or repair out-of-pocket, which I have done

My wife and I have enough insurance to replace our home but most of the contents are irreplaceable but of little value to anyone but ourselves.

In any case, in a better world, every citizen would be provided with a safe, secure, comfortable place to live no matter what tragedy befalls them. That ought to be final safety net whether or not a person has any kind of insurance.

sarisataka

(22,862 posts)
38. It pays to spend a little time with an agent to understand what your insurance is covering
Sun May 31, 2026, 04:11 PM
3 hrs ago

Too often people want to pay the smallest amount they can get away with so accept large deductibles and skip optional coverages.
Often there is very little difference in cost to have a lower deductible which can save thousands if a claim is filed.
Many base policies offered now are very bare bones, but optional add-ons are available for very little cost. Having your roof covered at replacement value rather than a depreciated value can be tens of thousands of dollars after a hailstorm. Water damage is often excluded in base policies but can be added for a couple dollars a month to cover the second most common HO claim insurance companies receive.

Insurance is expensive, so know what it is you are paying for.

Uncle Joe

(65,665 posts)
39. That graph is close to tracking the past three Presidential elections
Sun May 31, 2026, 04:36 PM
2 hrs ago

Thanks for the thread mahatmakanejeeves

Figarosmom

(13,823 posts)
44. Well to be honest i thought it was higher.
Sun May 31, 2026, 07:11 PM
8 min ago

It's to the point where we have to sue the insurance company ( that WE PAY) in order to get them to pay. And that is auto and home. The only company that paid out without my having to get a lawyer was my mom's life insurance.

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