Uber Faces FTC Consumer Protection Probe Over Subscriptions

Source: Bloomberg

November 27, 2024 at 2:02 PM EST
Updated on November 27, 2024 at 6:08 PM EST


The US Federal Trade Commission is looking into whether Uber Technologies Inc. violated consumer protection laws with its flagship subscription service.

The FTC is investigating Uber over enrollment and cancellation aspects of the product, according to documents viewed by Bloomberg. The investigation was opened earlier this year.

The Uber One subscription program gives discounts on rides and delivery orders in exchange for an annual fee. About 25 million people subscribe to Uber One, the company said in October. Uber confirmed it has received inquiries about the program from the FTC and said it’s cooperating with the agency’s review.

“We will continue to answer any questions the FTC may have about our cancellation policies,” said Uber spokesperson Noah Edwardsen in an emailed statement. “The Uber One cancellation process follows both the letter and the spirit of the law: Uber One members can easily cancel their membership in the app — in fact, the majority of those cancellations take 20 seconds or less.” The FTC declined to comment.

Read more: https://www.bloomberg.com/news/articles/2024-11-27/uber-faces-ftc-consumer-protection-probe-over-subscription-plans